WATER SERVICES · PUBLIC UTILITY
Integrated IT management for a water utility company
THE CONTEXT
A water utility company, with a widespread presence across the region and a distributed IT infrastructure, was managing a complex ecosystem of hybrid environments and users spread across multiple sites. The organisation's growth and increasing IT demands required a structured approach to infrastructure management and user support.
400
Managed users
20
Operational sites
120
Monitored VMs
THE CHALLENGE
What the client needed
The client needed to centrally manage a hybrid infrastructure of 120 virtual machines, provide efficient support to 400 users distributed across 20 sites, reduce incident and request handling times, integrate remote support with on-site presence, and improve monitoring and issue prevention.
OUR APPROACH
How we worked
Hybrid infrastructure
Continuous monitoring of 120 virtual machines with proactive management of updates, patching and security.
Centralised Service Desk
Implementation of a structured service desk for incidents and requests, with remote support and on-site presence.
Standardised processes
Uniform ticketing flows and management processes across all 20 operational sites.
THE RESULTS
The numbers that matter
400+
Monthly managed tickets
20+
Meeting room management
100%
Site coverage with SLA
We transformed a distributed and fragmented IT management model into a centralised, efficient and scalable approach, capable of ensuring operational continuity and supporting the organisation's evolution.
Want to become our next case study?
Tell us about your infrastructure. Together we will assess how we can support you.
Contact us